FAQ's

Do I need to worry about getting my order on time?

No need to worry:) You can count on our team to handle your order in a reasonable time. We do utilize a variety of methods so some items may take longer than others. 

 

How much does shipping cost?

All our items are shipped out separately unless you buy two or more of the same thing. We have multiple means of distributing and make use of third party companies.

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.

Shipping is FREE When you spend over $100 on an order!

Do I need to pay a percentage on a purchase when using a credit card?

No, you do not have to pay the processing fee when using a credit card to purchase. This amount is covered in the shipping costs.

 

How do I check the status of my order?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase. This is if you have indicated the desire for a tracking code.

After an order has been placed, it's immediately made to be fulfilled locally, where we will ship your items within 1 - 2 business weeks. Below are the expected delivery times.

 

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

 

How long does delivery take?

Usually 2-3 weeks. Due to high demand of some of our most popular products, please allow 2-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team. They are happy to help.

 

If your order hasn't arrived within 100 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

Do you deliver products internationally?

Our store successfully ships within Canada at the moment. We have many happy customers in every corner around the world, because we have traveled to bring our handmade products to other countries. 

Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas , but we always try to ensure our apparel is available to everyone. 

 

 Do crystals and gemstones actually have healing properties?

Science has proven that crystals and gemstones alike, can in fact improve, regenerate, and stimulate cells in the human body. Because the body is largely composed of water, natural minerals and electromagnetically charged crystals can help facilitate deep healing of the body, mind, and soul.

 

I've placed an order with multiple items recently, can I combine them into one package?

When you order multiple items at a time, each item may be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you ASAP.

 

How long have you been making crystal jewelry?

We have been handmaking bracelets for family and friends since 2017. For over four years now, we have enjoyed crafting unique and special jewelry. 

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

 

How secure is my personal information?

Our store adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored. Our methods are trusted and accepted as safe.